Help ease the pressure on emergency departments 

The NHS is encouraging patients across Kent and Medway to choose the right service for their condition and help ease the pressure on emergency departments this winter. 

Urgent treatment centres (UTCs) and minor injuries units (MIUs) are equipped to diagnose and deal with many of the most common ailments people attend emergency departments for, including sprains, minor burns, and minor illness.

Patients can visit a centre without an appointment if they have an urgent condition that needs to be seen on the same day.

Appointments can also be booked by contacting NHS 111 by phone or online. By using NHS 111, patients will know they are going to the right place for treatment.

When theatre support worker Marie Muir began experiencing a sudden, concerning eczema flare-up while at work at Kent and Canterbury Hospital, she knew that she could be seen quickly at the hospital’s UTC. 

She said: “I was sitting at my desk when my eczema suddenly started spreading up my neck and my arms.

“I’m on antibiotics from my GP, but for it to be spreading, I was concerned and so thought it was best to be seen and be safe.

“I waited a little while, but the treatment has been great. I would only go to the emergency department if I’m bleeding or in a life-threatening emergency, but it’s great to have a facility such as this where you go to be seen for other issues.

“I would say to anyone to consider UTCs if you need urgent help. They are so good here and work really hard.”

As well as minor illnesses, vomiting, fever, and infections, UTCs can also help with suspected fractures, head injuries with no loss of consciousness, and minor eye injuries.

There are urgent treatment centres and minor injuries units across Kent and Medway, with sites based in many towns, including Dartford, Dover, Medway and Tunbridge Wells. 

Lead emergency care practitioner at Kent and Canterbury Hospital's UTC, Jacek Sokulski, said: “It is important for the public to be educated on their health conditions and the options for treatments, so they can make decisions for themselves rather than going to their nearest emergency department. 

“If you are mobile and you need help on the same day, then that is exactly what we’re here for. 

“If you have a centralised chest pain, if it’s radiating somewhere and you feel clammy and sweaty or are short of breath, that’s a 999 call.”

Emergency nurse practitioner Darren Gore added: “As winter approaches, the NHS typically experiences increased pressures, leading to higher patient attendance and longer waiting times for services. We understand that this can be frustrating, and we appreciate your patience during busy periods.

“For non-emergency medical advice, we encourage you to contact NHS 111 or consult your own GP. These services can provide you with the guidance you need without adding to the strain on emergency resources.

“Please bear with us during this busy time and thank you for your understanding and cooperation. Stay safe and well this winter.”