NHS Kent and Medway Clinical Commissioning Group engaged patients and local communities to plan the future of five GP sites in Medway:
- St Mary’s Island Surgery, Chatham
- Green Suite at Balmoral Gardens Healthy Living Centre, Gillingham
- Twydall Clinic, Twydall Green, Gillingham
- Pentagon Centre (Boots), Chatham
- Sunlight Centre Surgery, Gillingham
In the winter of 2020 - 2021 we ran surveys, interviewed patients, held listening events and commissioned community organisations to carry out focus groups in the area. We used what we had heard to assess possible new providers for all five sites. For instance patients told us having a GP practice local to them and also receiving consistent care was important. We awarded long term durable contracts to local GPs and emphasised the need for consistent patient care.
A small panel of patients helped select new providers for each site. We would like to thank all those who gave us their views.
You can find out more in the documents below:
You can find out what people told us in the engagement report here.
You can find a report from the listening events here.
If you have any questions about the engagement on the five GP sites, please email kmccg.engage@nhs.net.
You can find related documents to this engagement work below:
- Press release
- Engagement plan
- Patient letter November 2020
- Patient letter translations November 2020
- Patient letter September 2020
- Listening events report
- Engagement stage one findings report
- 5 GP Surgeries focus group December 2020
- 5 GP Surgeries focus group December 2020
- 5 GP Surgeries Medway survey findings report
- Medway 5 Practices engagement listening events December 2020
- Sunlight Centre Community Group interviews report involving Medway
- Patient survey November 2020
- Patient letter April 2021