Accessibility statement

This accessibility statement applies to www.kentandmedway.icb.nhs.uk

This website is run by NHS Kent and Medway. We want as many people as possible to be able to use this website. 

The accessibility toolbar sits at the bottom of your screen and allows you to change the text size and colour contrast of the website.

We’ve also made the website text as simple as possible to understand. We’re committed to using plain English on our website to make sure the information is easy to understand.

If you find information on our site that you think should be clearer, please tell us by emailing kmicb.engagecomms@nhs.net. We will need to know the details of the page you were looking at; information you thought should be clearer and anything else you think would help us to improve this. 

AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is

We know some parts of this website are not fully accessible:

  • A number of documents are saved as a PDF. We have conducted a disproportionate burden assessment for these. 
  • Some videos don’t have captions.
  • WCAG 2.1.1 Keyboard - there is no keyboard function when the keyboard selects the button 'Got it!' within the cookie banner.

  • WCAG 1.4.10 Reflow - tt 400% zoom, once 'Show accessibility tools' has been expanded, the button 'Hide accessibility tools' is no longer available for users.

  • WCAG 1.4.5 Images of Text - there are images of text within the carousel at the top of the webpage.

  • WCAG 1.4.3 Contrast (Minimum) - elements within the carousel at the top of the webpage do not have sufficient colour contrast. This includes the image of text 'Have your say'.

  • WCAG 1.4.13 Content on Hover or Focus - when hovering over the navigation bar dropdown menus, there is no mechanism to dismiss the additional content triggered without moving pointer hover or keyboard focus.

  • WCAG 2.4.3 Focus Order - at 200% zoom and more, once the hamburger menu has been expanded, the keyboard tabs through the main content rather than into the menu options.

  • WCAG 1.4.3 Contrast (minimum) - the 'Got it!' button within the cookie banner does not have sufficient colour contrast.

  • WCAG 4.1.2 Name, Role, Value there are multiple hidden links within the navigational menu, including 'About us, 'Get involved', 'News and Events' and 'Your health'.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the ICB communications team at kmicb.engagecomms@nhs.net

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us

Technical information about this website’s accessibility

NHS Kent and Medway is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed.

Non-accessible content

The content listed is non-accessible for the following reasons.

Disproportionate burden

  • At the time of this assessment (10 January 2025) we have a number of inaccessible PDF’s which have not been transferred to HTML webpages. For these we have conducted a PDF disproportionate burden assessment.
  • At the time of this assessment (10 January 2025) we have a number of areas that do not comply fully with WCAG 2.2 AA.  For this we have conducted a website disproporunate burden assessment

Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are currently undergoing a website reprocurement which will see a full overhaul of this website. Once completed, this website will be fully complaint with WCAG 2.2 and we are shceduing completion for August 2025. You can find out more about the reprocurement by reading the website website dispropprtunate burden assessment

Preparation of this accessibility statement

This statement was prepared on 10 Janaury 2025. It was last reviewed on 10 January 2025.

This website was last tested on 16 September 2024. The test was carried out by NHS Kent and Medway and our website development supplier.

NHS Kent and Medway conducted a manual audit based on the WCAG 2.2 requirements alongside the results of the Government Digital Services report.

Our website builders conducted a functional audit against the WCAG 2.2 requirements. 

Date of last review: 10 January 2025

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